Privacy Policy
Last updated: July 2026
1. Introduction
This Privacy Policy describes how Phasla Solutions ("we", "us", or "our") collects, uses, shares, and protects personal information when you use Salezawy (the "Service"), available at salezawy.com and app.salezawy.com. Salezawy is an AI conversational management and auto-reply platform for businesses connecting WhatsApp, Instagram, and Messenger. By using the Service, you agree to this Privacy Policy.
2. Information We Collect
Account information: name, email address, phone number, store or business details, and login credentials you provide when registering or contacting us. Channel and messaging data: when you connect Meta platforms (WhatsApp, Instagram, Messenger) via Meta Cloud API, we process message content, sender identifiers, media metadata, and related webhook events needed to deliver auto-replies and conversation management. Technical and usage data: device and browser information, IP address, log data, and product usage analytics to operate and secure the Service. Payment or billing details may be collected if you purchase credits or subscriptions, processed through our payment providers.
3. How We Use Your Information
We use the information we collect to provide, operate, maintain, and improve Salezawy; power AI auto-replies and conversation workflows for your connected channels; authenticate users and secure accounts; provide customer support; send service-related notices; monitor abuse and enforce our Terms; and comply with legal obligations. We do not sell your personal information or your customers' chat content to third parties for their marketing purposes.
4. Meta and Third-Party Platforms
Salezawy integrates with Meta products (including WhatsApp Business Platform, Instagram Messaging, and Messenger) through official APIs. Data we receive from Meta is used only to provide the Service you request. Your use of those platforms remains subject to Meta's terms and policies. When you disconnect a channel or remove our app in Meta settings, we stop receiving new data from that connection according to Meta's processes.
5. Data Sharing and Processors
We may share information with trusted service providers who help us host infrastructure, process payments, send email, or provide analytics and security—only as needed to operate Salezawy and under appropriate confidentiality obligations. We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale. We do not share customer conversation data with unrelated advertisers.
6. Data Retention
We retain account and conversation data for as long as your account remains active and as needed to provide the Service. After account deletion or a verified data deletion request, we delete or anonymize personal data within a reasonable period (typically within 30 days), except where we must retain limited information for legal, security, dispute-resolution, or accounting purposes.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your data and customer messages from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; we continuously improve our controls as threats evolve.
8. Your Rights and Data Deletion
Depending on applicable law, you may request access to, correction of, or deletion of your personal data, and you may disconnect social channels from your Salezawy account. To request deletion of your data, follow the instructions on our Data Deletion page or email [email protected] with the email address associated with your account (and your Meta user ID if known). We will acknowledge requests within a few business days and complete deletion within about 30 days unless a lawful exception applies.
9. Children's Privacy
Salezawy is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact [email protected] and we will take appropriate steps to delete it.
10. Changes and Contact
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the Service after changes means you accept the updated policy. For privacy questions or requests, contact us at [email protected]. Operator: Phasla Solutions (phasla.com).